How AGI Adds Value We help clients create their customer relationship model. We do this by mapping the preferred selling process and identifying specific sales and service activities at each step in the process. We clarify accountabilities and internal rules of engagement with special attention to teaming and process ownership.
Complexities to Consider
How to integrate the multiple resources/channels that support the customer relationship management model
Rules of engagement and accountabilities for each role and process step in the coverage model
Time utilization profile and productivity expectations for each role and process step
Insight Our Work Typically Provides
Customer Contact Mapping: sales and service processes
Process Effectiveness: output expectations of key processes
Process Productivity: time investment required to execute processes
Yield Management: clear understanding of relationship between process inputs and outputs…and models to manage on-going optimization
